Skim the shot log for the common stuff. Otherwise, file a report and we'll reply within one business day.
Use the multiplier printed on your anamorphic adapter. Moondog Labs 1.33×, SIRUI Mars / Jupiter 1.33×, Moment 1.33× or 1.55×, SIRUI Saturn 1.6×, Vazen 1.8×, and traditional cine lenses at 2.0× are all supported.
Your video might already be desqueezed in-camera. Check your camera app's anamorphic mode — if it's set to "stretch on capture," Anamorf will double-stretch. Disable in-camera correction and re-shoot, or pick a smaller ratio.
The free tier caps output at 1920 px wide so you can try the full pipeline before upgrading. Pro removes the cap and supports any source resolution your device records.
No. Processing runs entirely on-device using the native hardware encoders (VideoToolbox on iOS, Media3 on Android). Your footage never leaves your phone.
Straight into your camera roll / Photos library. You can also share directly from the export screen.
Open the paywall screen and tap Restore Purchases. If that doesn't fix it, file a report below with your purchase receipt and we'll sort it within 24 hours.
Yes. Color metadata, HDR transfer functions, and codec preset are preserved end-to-end. The desqueeze is the only transform applied.